Snow & Ice Service Review

Council directed staff prior to the 2022/2023 snow season to present a review of the City's Snow and Ice Control Service Levels.

The purpose is to provide information to assist Council in considering service level adjustments for the 2022-23 snow season.

As part of the review, the City is seeking feedback from residents on the current snow and ice service levels and to identify which services are most important to you.

Share your feedback with us by exploring the tools below, which include:

• A survey that takes approximately 10-15 minutes
• A questions space to ask administration questions about snow and ice services
• A Balancing Act tool to adjust the budget of different snow removal services
• A public town hall - details below
• Two virtual focus groups - details below

Public Town Hall

A public town hall will take place July 14 at Teresa Sargent Hall in the Montrose Cultural Centre.

Share your feedback on the current snow and ice services with City Council and staff through various engagement activities. Anyone who attends will be entered in to win a grand prize!

The town hall will also include a brief presentation on the current snow and ice services the City provides. Stop by during any of the times below to share your feedback:

• 11:30 a.m. - 1:30 p.m. (formal presentations at 12 p.m. and 1 p.m.)
• 4:00 p.m. - 7:00 p.m. (formal presentations at 4:30 p.m., 5:30 p.m. and 6:30 p.m.)

Virtual Focus Groups

Update: The virtual focus groups are now full due to popular demand. Thank you to everyone who expressed their interest. 

We're recruiting residents to participate in focus groups and share in-depth thoughts and perspectives on snow and ice services. Each participant will receive a $50 honorarium for their time and participation.

Below are the dates and times for both groups:

Focus Group 1:

• Date: July 12, 2022
• Time: 11:30 a.m. - 1 p.m.

Focus Group 2:

• Date: July 13, 2022
• Time: 7 p.m. - 8:30 p.m.

The focus groups will be done virtually via Zoom. If you are interested in joining, please email engagement@cityofgp.com

Balancing Act

Use our Balancing Act tool to learn more about the City’s operating budget and submit your own balanced City budget to help shape decision making for Budget 2023.

Click on the "Snow Removal" category to let us know your thoughts on whether to maintain the current snow and ice service level or to increase that service level.

Try out the tool here.

Background Information

Policy 606 - Current Standards and Practices

• Policy 606 identifies priorities, service standards and procedures that the Transportation and Parks department operationalizes during the winter season.
• A Snow and Ice Control Policy Update was completed in 2020 and was previously reviewed in 2014, 2010 and 2005.
• The City’s service standards for snow and ice control are determined by Council.
• Service levels are reviewed annually by Administration to identify areas for improvement and a summary report is prepared for Council at the end of each winter season.

Past Engagement Results

• The City’s Budget 2021 – What We Heard Report saw 17% wished to see the budget increase or decrease by 5%, and 65% wished to maintain the current funding levels.
• In 2020, Snow and Ice Control ranked among the top ten out of 30 resident ranked services that were most valued.
• The 2020 Citizen Satisfaction Survey showed 98% of residents rated snow and ice removal as somewhat or very important for service importance.
• In 2019, the City's "Did You Know: All About Snow & Ice Control" online survey saw 53% of residents wished to see the City's snow and ice budget increased, while 41% wanted to see it maintained.