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Consultation has concluded
Council approved revisions to the Snow and Ice Control Policy and directed Administration to, prior to the 2022/23 snow season, present a review of the City's Snow & Ice Control Service Levels on Roads and the Active Transportation Network. The revised policy can be found in the 'Document Library' section located on the right hand side of the page.
City administration are presenting the Snow & Ice Control Policy to the Infrastructure and Economic Development Committee July 6, 2021 to review proposed amendments that will align the policy with current operations.
Highlights of the proposed amendments include:
Snow in residential neighbourhoods will be plowed to the sides of the streets without sidewalks and pushed past the curb and stored on the City boulevard.
Residential neighbourhoods with sidewalks on both sides of the streets will either be windrowed and stored on the side of the road or pushed past the curb and stored on the City boulevard.
Plowing for Priority 1 routes will start when sufficient snow accumulates. The time standard to meet this service is within 24 hours after the end of the snowfall event.
Plowing for Priority 2 routes will start when sufficient snow accumulates and after Priority 1 roads are complete. The time standard to meet this service is within five days after Priority 1 routes are complete.
Plowing for Priority 3 routes will start when sufficient snow accumulates and after Priority 1 roads are complete. The time standard to meet this service is within five days after the end of the snowfall event.
Service levels and snow storage procedures may be adjusted if extreme snowfall accumulates.
Windrows across driveway openings will be cleared during residential snow plowing.
Sidewalks, pathways and transit stops will be cleared when sufficient snow accumulates.
It is expected that the public will experience minimal changes as the policy review is intended to bring the legislation in line with current operations.
Summary of Engagements
Did You Know: All About Snow and Ice Control! Key Highlights:
Engagement occurred in June 24 to July 25, 2019
316 Total Responses
High level summary in Budget 2020 Report
Budget:
53% of respondents selected to increase the snow removal and ice control budget
40% of respondents selected to maintain the snow removal and ice control budget
6% of respondents selected to decrease the snow removal and ice control budget
How Informed:
52% of respondents felt informed or well informed about snow and ice control operations
32% or respondents felt slightly informed
15% of respondents felt uninformed
Satisfaction with Priority 1 Road Clearing:
10% Extremely Satisfied
44% Satisfied
16% Neutral
20% Unsatisfied
10% Extremely Unsatisfied
Satisfaction with Priority 2 Road Clearing:
6% Extremely Satisfied
30% Satisfied
19% Neutral
28% Unsatisfied
18% Extremely Unsatisfied
Satisfaction with Priority 3 Road Clearing:
4% Extremely Satisfied
21% Satisfied
26% Neutral
26% Unsatisfied
24% Extremely Unsatisfied
Top areas of concern for Priority Road Clearing:
Drivability
Intersection Safety
Ice Control, such as sand, salt, and de-icer
Satisfaction with Residential Road Clearing:
15% Extremely Satisfied
23% Satisfied
11% Neutral
30% Unsatisfied
31% Extremely Unsatisfied
Top areas of concern for Residential Road Clearing:
Drivability
Parking and access to driveways, walkways, and sidewalks
Intersection Safety
Bi-Annual Citizen Satisfaction Survey
January 13 to 31, 2020
401 Responses
Snow and Ice Control identified as a key area for improvement
Included in Budget 2021 Report
Budget 2021 – What We Heard Report
Budget Allocator - Ran June 25 to July 15, 2020
46 Responses
17% Increase Funding by 5%
65% Maintain Existing Funding
17% Decrease Funding by 5%
Budget 2020 – What We Heard Report
Survey Ran September 16 to October 9, 2019
200 Responses
Satisfaction with winter maintenance:
9% very Satisfied
44% Satisfied
23% Dissatisfied
2% Don’t know
Residents ranked 30 services that were most valued:
Ice Control on Priority 1 and 2 ranked as third most valued City service
Residential snow clearing ranked as fourth most valued City service
Removal of snow from centre windrows ranked as eighth most valued City service
Driveway windrow plowing ranked as ninth most valued service
The proposed policy will be available for viewing online in the days before the committee meeting.
Council approved revisions to the Snow and Ice Control Policy and directed Administration to, prior to the 2022/23 snow season, present a review of the City's Snow & Ice Control Service Levels on Roads and the Active Transportation Network. The revised policy can be found in the 'Document Library' section located on the right hand side of the page.
City administration are presenting the Snow & Ice Control Policy to the Infrastructure and Economic Development Committee July 6, 2021 to review proposed amendments that will align the policy with current operations.
Highlights of the proposed amendments include:
Snow in residential neighbourhoods will be plowed to the sides of the streets without sidewalks and pushed past the curb and stored on the City boulevard.
Residential neighbourhoods with sidewalks on both sides of the streets will either be windrowed and stored on the side of the road or pushed past the curb and stored on the City boulevard.
Plowing for Priority 1 routes will start when sufficient snow accumulates. The time standard to meet this service is within 24 hours after the end of the snowfall event.
Plowing for Priority 2 routes will start when sufficient snow accumulates and after Priority 1 roads are complete. The time standard to meet this service is within five days after Priority 1 routes are complete.
Plowing for Priority 3 routes will start when sufficient snow accumulates and after Priority 1 roads are complete. The time standard to meet this service is within five days after the end of the snowfall event.
Service levels and snow storage procedures may be adjusted if extreme snowfall accumulates.
Windrows across driveway openings will be cleared during residential snow plowing.
Sidewalks, pathways and transit stops will be cleared when sufficient snow accumulates.
It is expected that the public will experience minimal changes as the policy review is intended to bring the legislation in line with current operations.
Summary of Engagements
Did You Know: All About Snow and Ice Control! Key Highlights:
Engagement occurred in June 24 to July 25, 2019
316 Total Responses
High level summary in Budget 2020 Report
Budget:
53% of respondents selected to increase the snow removal and ice control budget
40% of respondents selected to maintain the snow removal and ice control budget
6% of respondents selected to decrease the snow removal and ice control budget
How Informed:
52% of respondents felt informed or well informed about snow and ice control operations
32% or respondents felt slightly informed
15% of respondents felt uninformed
Satisfaction with Priority 1 Road Clearing:
10% Extremely Satisfied
44% Satisfied
16% Neutral
20% Unsatisfied
10% Extremely Unsatisfied
Satisfaction with Priority 2 Road Clearing:
6% Extremely Satisfied
30% Satisfied
19% Neutral
28% Unsatisfied
18% Extremely Unsatisfied
Satisfaction with Priority 3 Road Clearing:
4% Extremely Satisfied
21% Satisfied
26% Neutral
26% Unsatisfied
24% Extremely Unsatisfied
Top areas of concern for Priority Road Clearing:
Drivability
Intersection Safety
Ice Control, such as sand, salt, and de-icer
Satisfaction with Residential Road Clearing:
15% Extremely Satisfied
23% Satisfied
11% Neutral
30% Unsatisfied
31% Extremely Unsatisfied
Top areas of concern for Residential Road Clearing:
Drivability
Parking and access to driveways, walkways, and sidewalks
Intersection Safety
Bi-Annual Citizen Satisfaction Survey
January 13 to 31, 2020
401 Responses
Snow and Ice Control identified as a key area for improvement
Included in Budget 2021 Report
Budget 2021 – What We Heard Report
Budget Allocator - Ran June 25 to July 15, 2020
46 Responses
17% Increase Funding by 5%
65% Maintain Existing Funding
17% Decrease Funding by 5%
Budget 2020 – What We Heard Report
Survey Ran September 16 to October 9, 2019
200 Responses
Satisfaction with winter maintenance:
9% very Satisfied
44% Satisfied
23% Dissatisfied
2% Don’t know
Residents ranked 30 services that were most valued:
Ice Control on Priority 1 and 2 ranked as third most valued City service
Residential snow clearing ranked as fourth most valued City service
Removal of snow from centre windrows ranked as eighth most valued City service
Driveway windrow plowing ranked as ninth most valued service
The proposed policy will be available for viewing online in the days before the committee meeting.
